Shipping policy
Shipping Options and Fees
At Ci Porcelain, we strive to provide efficient and reliable shipping services for all our customers. Below are our available shipping options and their respective fees:
Delivery Coverage
Flat Rate:
USA: Shipping across the United States with Flat Rates $9.9 USD under $99 USD.
Free shipping on orders over $99 USD.
- Estimated delivery time: 4-10 business days
Australia: We ship to Melbourne, Sydney, Brisbane, Adelaide Metropolitans and surrounding Suburbs in Australia with Flat Rates $9.9 AUD. Free shipping on orders over $99 AUD.
Standard Shipping: $9.9
- Estimated delivery time: 4-10 business days
| CITY | DELIVERY TIMEFRAME | COST OF DELIVERY |
| Melbourne | 2-6 days |
$9.90 AUD
|
|
Sydney |
3-10 days
|
$9.90 AUD
|
|
Canberra |
4-10 days
|
$9.90 AUD
|
| Adelaide |
4-10 days
|
$9.90 AUD
|
| Brisbane | 4-10 days |
$9.90 AUD
|
| Gold Coast | 4-10 days |
$9.90 AUD
|
*Please note that Pre-ordered items can yield a 4-6 weeks wait time.
Showroom Pick Up: $0 - Free
- Lead Time: Please contact us.
Order Processing
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has been shipped.
Shipping Restrictions
- We currently ship to addresses within Australia.
- We do not ship to P.O. boxes or APO/FPO addresses.
Tracking Your Order
- Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
Shipping Delays
- While we strive to deliver your order within the estimated delivery times, please note that delays can occur due to unforeseen circumstances such as weather, holidays, or carrier delays.
- If you experience a significant delay in receiving your order, please contact us at ciporcelainau@gmail.com for assistance.
Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact us at:
Email: info@ciporcelian.com.au
Address: 1/163 Lonsdale St, Melbourne, Australia